Frequently Asked Questions

Please complete the relevant registration form found on the “Holiday Camps” page on our website. A separate form must be filled out for each child, and each location if your child wishes to join both the Sai Kung and Mui Wo programs. This is to ensure that we have a complete set of personal, medical, and emergency contact information for each participant.

Unfortunately, no. To give participants the best possible experience, and for safety considerations (i.e. the use of well-fitting safety equipment), we do not permit children under age 7 or older than age 11 to join the camps.We may, however, run camps for children of other age groups in the future.

Our staff are experts in outdoor education and facilitating adventure activities. All instructors have received Dragonfly training, passed local police checks, hold first aid qualifications, and for many, possess relevant internationally recognized outdoor certifications.

All activities are staffed with least one instructor per every eight participants (1:8). 

Confirmed registrations will receive a full packing list via e-mail, or you may download a copy of the document for Mui Wo & Sai Kung. We recommend that all participants wear light-weight clothing that protects them from sun exposure.

Participants should also bring their own packed lunch and snacks each day (containing no nuts or seafood), as well as two large (1 liter) filled water bottles. Water refills will be provided throughout the day.

No. This is a day camp and participants will be dismissed at the end of each day. For the meeting and dismissal points each day, please refer to the next question.

 

For Sai Kung programs, the meeting and dismissal point is Sai Kung Tang Shiu Kin Sports Ground in Sai Kung town center. From there, Dragonfly will arrange a bus/boat to take participants to and from the activity location each day.

For Mui Wo programs, the meeting and dismissal point is Central Ferry Pier No. 6. From there, Dragonfly will take participants to board the ferry to Mui Wo/Cheung Chau. Please note that participants need to bring a topped up Octopus card to pay for the ferry fare themselves. Alternatively, participants can choose to meet us at the ferry pier in Mui Wo/Cheung Chau. This option can be selected on the registration form.

For all programs, we ask that participants arrive early, as late-comers may not be able to join the program if they miss the bus or ferry.

Where possible, we will endeavour to group friends together, however cannot guarantee that we can meet all requests due to operational and logistical needs. Dragonfly reserves the right to separate siblings or friends into different activity groups as necessary.  

If Tropical Cyclone Warning Signal No. 3 or above, or Red Rainstorm Warning Signal or above, is issued by the Hong Kong Observatory before the start of the day, the program day is cancelled. Should these Warning Signals not be raised, however Dragonfly deems the weather to be unsuitable for the originally scheduled activities, we may decide to change to another activity to be run under a sheltered area, or cancel the program day, depending on the severity of the conditions. 

If Dragonfly announces the cancellation of a program day for the above weather reasons, then parents can choose to accept a refund or course credit to be used for future Dragonfly camps. Refund: 30% of the non-discounted camp fee, pro-rata, will be retained to cover administrative costs and the remaining refunded. Course credit: The amount paid, pro-rata, will be offered as credit to be used on any Dragonfly camp within the next 12 months.

Dragonfly reserves the right to accept or reject any refund/credit applications if supporting documents are not provided or advance notice is not given as stated below. Refunds are based on the number of day(s) missed/cancelled. Any alternative arrangements arising from cancellations are at the discretion of Dragonfly. Refunds will only be given under the following circumstances:

Cancellations due to COVID-19

Dragonfly will charge an administrative fee equivalent to 10% of the program fee (non-discounted price) and refund the remaining if:

  • Dragonfly cancels the program(s) following government-declared closures arising from COVID-19
  • The participant has tested positive for COVID-19 or is subject to mandatory quarantine. Valid medical proof of a positive covid test or referral to quarantine must be submitted to Dragonfly within 24 hours upon its issuance

 

Cancellations due to medical reasons

Dragonfly will charge an administrative fee equivalent to 30% of the program fee (non-discounted price) and refund the remaining if participants inform Dragonfly by email before 7.00am on the program day(s) and submit a signed doctor’s sick note stating the reason they are unable to participate and date(s) to be missed within 5 days.

Cancellations due to adverse weather

If Tropical Cyclone Warning Signal No. 3 or above, or Red Rainstorm Warning Signal or above, is issued by the Hong Kong Observatory before the start of the day, the program day is cancelled. Should these Warning Signals not be raised, however Dragonfly deems the weather to be unsuitable for the originally scheduled activities, we may decide to change to another activity to be run under a sheltered area, or cancel the program day, depending on the severity of the conditions. 

If Dragonfly announces the cancellation of a program day for the above weather reasons, then parents can choose to accept a refund or course credit to be used for future Dragonfly camps. Refund: 30% of the non-discounted camp fee, pro-rata, will be retained to cover administrative costs and the remaining refunded. Course credit: The amount paid, pro-rata, will be offered as credit to be used on any Dragonfly camp within the next 12 months.

 

During activities, participants will be covered by Dragonfly Limited’s insurance policies.

Camps must be paid in full upon registration. Payment can be made via PayPal or FPS. For PayPal, users will be automatically taken to the payment gateway upon submission of the registration form. For FPS, our account information is:

Account Name: Dragonfly Limited
Account Number: +852 5345 7235

Please WhatsApp a proof of payment (screenshot) to the same mobile number as above, with the participant's name and program enrolled. 

Registrations will be deemed complete only upon confirmation of payment.

E-mail: enquiries@learnwithdragonfly.com

WhatsApp: +852 5345 7235

Phone: +852 2111 8918 / 2111 8917