Frequently Asked Questions

Please complete the relevant registration form found on the “Holiday Camps” page on our website. A separate form must be filled out for each child, and each location if your child wishes to join both the Sai Kung and Mui Wo/Cheung Chau programs. This is to ensure that we have a complete set of personal, medical, and emergency contact information for each participant.

We accept participants who are at most 6 months younger or older than the proposed age range on the first date of the camp.

Our staff are experts in outdoor education and facilitating adventure activities. All instructors have received Dragonfly training, passed local police checks, hold first aid qualifications, and for many, possess relevant internationally recognized outdoor certifications.

All activities are staffed with least one instructor per every eight participants (1:8). 

Confirmed registrations will receive a full packing list via e-mail, or you may download a copy of the document here. We recommend that all participants wear light-weight clothing that protects them from sun exposure and sturdy shoes, whilst bringing a full change of clothes in their backpack. There will be time to get changed at the end of each day.

Participants should also bring their own packed lunch and snacks each day (containing no nuts or seafood), as well as two large (1 liter) filled water bottles. Water refills will be provided throughout the day.

Yes! For water activities, participants will wear Personal Flotation Devices (PFDs), and will be supervised at all times.

For Sai Kung programs, the meeting and dismissal point is Tang Shiu Kin Sports Ground in Sai Kung town center. From there, Dragonfly will arrange a bus to take participants to and from the activity location each day.

For Mui Wo/Cheung Chau programs, the meeting and dismissal point is Central Ferry Pier No. 6. From there, Dragonfly will take participants to board the ferry to Mui Wo/Cheung Chau. Please note that participants need to bring a topped up Octopus card to pay for the ferry fare themselves. Alternatively, participants can choose to meet us at the ferry pier in Mui Wo or Cheung Chau (on Wednesdays). This option can be selected on the registration form.

For all programs, we ask that participants arrive early, as late-comers may not be able to join the program if they miss the bus or ferry.

Where possible, we will endeavour to group friends together, however cannot guarantee that we can meet all requests due to operational and logistical needs. Dragonfly reserves the right to separate siblings or friends into different activity groups as necessary.  

On a day where rain is expected, our instructors will assess the situation and notify parents of any adjustments to the day’s activity schedule via WhatsApp by 7.00am. If it is decided that activities will move to an indoor campsite, only participants who meet the entry requirements of the venue will be allowed to participate. (Currently there are no entry requirements for children under the age of 12, however this is subject to change as regulated by the HKSAR Government). Participants who cannot take part due to inability to comply with the covid requirements of activity venues will not be refunded.

If there is severe adverse weather on a program day, such as Typhoon Signal 3 or Red Rainstorm, that day’s activities will be cancelled, and a 70% refund (at regular price, daily fee) will be processed.

Dragonfly reserves the right to accept or reject any rescheduling/refund applications if supporting documents are not provided or advance notice is not given as stated below. Refunds are based on the number of day(s) missed/cancelled. Any alternative arrangements arising from cancellations are at the discretion of Dragonfly. Refunds will only be given under the following circumstances:

A. Cancellations due to COVID-19

Dragonfly will charge an administrative fee equivalent to 10% of the program fee (non-discounted price) and refund the remaining if:

- Dragonfly cancels the program(s) following government-declared closures arising from COVID-19

- The participant has tested positive for COVID-19 or is subject to mandatory quarantine. Valid medical proof of a positive covid test or referral to quarantine must be submitted to Dragonfly within 24 hours upon its issuance

B. Cancellations due to medical reasons

Dragonfly will charge an administrative fee equivalent to 30% of the program fee (non-discounted price) and refund the remaining if participants inform Dragonfly by email before 7.00am on the program day(s) and submit a signed doctor’s sick note stating the reason they are unable to participate and date(s) to be missed within 5 days.

C. Cancellations due to severe weather

Dragonfly will charge an administrative fee equivalent to 30% of the program fee (non-discounted price) and refund the remaining if Dragonfly cancels a program day(s) due to severe weather, i.e. Tropical Cyclone Warning Signal No. 3 or above, or Red Rainstorm Warning Signal or above, as issued by the Hong Kong Observatory.

During activities, participants will be covered by Dragonfly Limited’s insurance policies.

Camps must be paid in full upon registration. Payment can be made via PayPal or FPS. For PayPal, users will be automatically taken to the payment gateway upon submission of the registration form. For FPS, our account information is:

Account Name: Dragonfly Limited
Account Number: +852 5345 7235

Please WhatsApp a proof of payment (screenshot) to the same mobile number as above, with the participant's name and program enrolled. 

Registrations will be deemed complete only upon confirmation of payment.

E-mail: enquiries@learnwithdragonfly.com

WhatsApp: +852 5345 7235

Phone: +852 2111 8918 / 2111 8917